good questions

Frequently asked questions.

Jump straight to the section you need, or scroll through all three.

the range

Products

Formulation, textures, daily use — the questions we hear most about the range.

  • Are your products suitable for sensitive skin?

    Yes. Every Mor & Meadow formula is fragrance-free, cold-processed, and built around low-irritation actives.

  • Are the formulas vegan and cruelty-free?

    All formulas are vegan and cruelty-free

  • How long does each product last?

    Both 100ml mists last 8–12 weeks with consistent twice-daily use. Opened shelf life is 12 months; please see the batch code on the base of the bottle for the exact expiry.

  • Do your bottles contain preservatives?

    Yes — a minimal, dermatologist-approved preservative system that keeps the water-based formula safe for daily use. We disclose the full INCI on each product page.

the framework

Ecosystem

The framework, the ecosystems, and how they translate into skincare.

  • What does 'ecosystem-led' mean?

    It means each formula is built around a specific natural environment rather than a trending ingredient. We study the pressures that shape a landscape and translate these adaptive strategies into a defined skincare role.

  • Why start with Cornwall?

    Cornwall is the baseline. The coast teaches resilience through low-grade, constant stress rather than extreme events — which is the same logic a healthy barrier needs. Future collections draw from desert, alpine, and rainforest ecosystems.

  • When will other ecosystems launch?

    Desert, Alpine, and Rainforest are in research. Each one maps to a single skin role (reset, protect, repair) inside the same adaptive framework. We'll email the newsletter before each collection lands.

  • Where can I read more about your formulation approach?

    Head to the Education Hub for long-form pieces on our research, botanicals, design, and studio films. Each ecosystem page also walks through the framework stage-by-stage.

the practical bits

Shop & Orders

Everything order-related — shipping, returns, gifts, and getting in touch.

  • How much is shipping?

    UK standard shipping is £4.50 and free on orders over £45. International rates are shown at checkout and vary by region. Full details live on the Shipping & Returns page.

  • How long does delivery take?

    UK: 2–4 working days with standard shipping, next-day available at checkout. International: 5–10 working days depending on destination. Tracking is emailed as soon as the order ships.

  • Can I return an opened product?

    For hygiene reasons we can't accept returns on opened skincare. Unopened products can be returned within 28 days for a full refund. See Shipping & Returns for the full policy.

still wondering?

Still have a question? Talk to us.

Drop us a line and we'll reply within 2 working days. Every message is read and answered by a human.

Contact us
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