Frequently asked questions.

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Products

Formulation, textures, daily use — the questions we hear most about the range.

Yes. Every Mor & Meadow formula is fragrance-free, cold-processed, and built around low-irritation actives. Each product goes through a pre-launch irritation and patch-test cycle. If your skin is reactive, we recommend starting with Cornish Shade and layering from there.
All formulas are vegan and cruelty-free, certified under the Leaping Bunny standard. We use plant and marine-kingdom ingredients exclusively — there are no animal-derived actives in any product.
Bloom is designed for morning use — a barrier-supportive mist before moisturiser and sunscreen. Shade is the overnight counterpart, settling and rebalancing the skin at the end of the day. Used together they build a full coastal routine around a single ecosystem.
Both 100ml mists last 8–12 weeks with consistent twice-daily use. Opened shelf life is 12 months; please see the batch code on the base of the bottle for the exact expiry.
Yes — a minimal, dermatologist-approved preservative system that keeps the water-based formula safe for daily use. We disclose the full INCI on each product page.

The framework, the ecosystems, and how they translate into skincare.

It means each formula is built around a specific natural environment rather than a trending ingredient. We study the pressures that shape a landscape — wind, salt, altitude, humidity — and translate the plants' adaptive strategies into a defined skincare role.
Cornwall is the baseline. The coast teaches resilience through low-grade, constant stress rather than extreme events — which is the same logic a healthy barrier needs. Future collections draw from desert, alpine, and rainforest ecosystems.
Desert, Alpine, and Rainforest are in research. Each one maps to a single skin role (reset, protect, repair) inside the same adaptive framework. We'll email the newsletter before each collection lands.
Head to the Education Hub for long-form pieces on our research, botanicals, design, and studio films. Each ecosystem page also walks through the framework stage-by-stage.

Everything order-related — shipping, returns, gifts, and getting in touch.

UK standard shipping is £4.50 and free on orders over £45. International rates are shown at checkout and vary by region. Full details live on the Shipping & Returns page.
UK: 2–4 working days with standard shipping, next-day available at checkout. International: 5–10 working days depending on destination. Tracking is emailed as soon as the order ships.
For hygiene reasons we can't accept returns on opened skincare. Unopened products can be returned within 30 days for a full refund. See Shipping & Returns for the full policy.
Yes — every order is packaged in our standard recycled wrap at no extra cost. At checkout you can add a handwritten note and upgrade to a small keepsake box.
Orders can be amended for up to 2 hours after purchase. Reply to the order confirmation email or contact the studio directly and we'll sort it for you before dispatch.

Drop us a line and we'll reply within a working day. Every message is read and answered by a human.