Last updated: 18/06/2026
These Terms and Conditions govern your use of our website and any products or services offered through it. By accessing or using this website, you agree to be bound by these Terms.
This website is operated by mor&meadow Ltd, a company registered in England with company number 16454029. If you have any questions, you can contact us at hello@morandmeadow.com
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the site. You must not misuse this website by introducing viruses, attempting unauthorised access, or interfering with its operation.
Product information
We aim to ensure that all product descriptions, images, ingredients, and other information are accurate and up to date. However, colours, textures, packaging, and appearance may vary slightly from what is shown on screen due to display settings, batch variation, or product development changes. Product descriptions and claims are provided for general information only and do not constitute medical advice.
Orders and contract
When you place an order, you are making an offer to purchase the selected products. We reserve the right to refuse or cancel any order for reasons including stock availability, pricing errors, suspected fraud, or breach of these Terms. A contract between you and us is formed only when we dispatch your order or otherwise confirm acceptance.
Prices and payment
All prices are shown in GBP and include or exclude taxes as stated at checkout. Delivery charges, where applicable, will be shown before you complete your purchase. Payment must be made in full at the time of ordering using the methods available on the website.
Delivery
We will use reasonable efforts to dispatch orders within the estimated timeframes shown at checkout or in our delivery policy. Delivery times are estimates only and may be affected by postal delays, customs checks, adverse weather, or circumstances beyond our control. Risk in the products passes to you upon delivery.
Cancellations and returns
If you are a consumer, you may have the right to cancel your order within the statutory cooling-off period, subject to any legal exceptions that apply to sealed, perishable, or personalised products. For hygiene and safety reasons, certain skincare products may not be returnable once opened unless they are faulty. Please refer to our Returns Policy for full details.
Faulty or damaged items
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible with your order number and supporting photographs. Where a product is confirmed to be faulty or sent in error, we will offer a replacement, refund, or other remedy in line with your legal rights.
Intellectual property
All content on this website, including text, artwork, logos, photography, graphics, product names, and design elements, is owned by us or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, distribute, or commercially exploit any content without our prior written consent.
Medical disclaimer
Our products are intended for cosmetic and external use only. They are not intended to diagnose, treat, cure, or prevent any disease. Always perform a patch test before first use, and discontinue use if irritation occurs. If you have sensitive skin, allergies, or a medical condition, consult a qualified professional before use.
Limitation of liability
To the fullest extent permitted by law, we are not responsible for any indirect, incidental, or consequential loss arising from the use of this website or products purchased from it. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
Privacy and cookies
Your use of this website is also governed by our Privacy Policy and Cookies Policy, which explain how we collect, use, and protect your personal data.
Changes to these terms
We may update these Terms from time to time to reflect changes in our business, products, legal requirements, or website functionality. The updated version will be posted on this page with a revised “Last updated” date.
Governing law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
